Terms & Conditions
All custom or pre-ordered shirts have a 8-10 week turn around.
Return Policy & Exchanges:
Items must be returned and received by Thunderbird Brand, 1925 E Cavalry Road, New River, AZ 85087, no later than 15 days from the date you received your order. Items must be returned in their original condition with all tags still attached, no signs of wear and tear, no makeup or present stains from trying the garment on (including hats), free from animal hair/scent, and cigarette smoke. We are not able to take back any altered shirts. This includes darts, patches, and any other change that is made to the shirt from the original design. You are responsible for the shipping cost on a return. ALL RETURNS NEED TO SHIP BACK WITH TRACKING. We are not responsible for lost packages when shipping back a return. We are no longer able to do direct exchanges. Our new shipping system does not allow us to create a shipping label without a pending order to fulfill. In-store credit does not expire and can be used for any item on our website. We encourage you to check out our size charts before ordering to purchase the correct size while it is available, because we CANNOT guarantee the same item will be available upon return. If your item is returned to us for any of the following reasons (insufficient address, unable to forward, incorrect address, incorrectly entering your shipping address, or otherwise undeliverable) the customer is responsible for the cost of reshipping the item back out.
No returns on sale items or custom items. These are considered final sale.
If shirts do not meet standards for a return, there will be a restocking fee and/or shipped back to you with no refund.
SEZZLE: We cannot do returns if paid with sezzle. Orders with Sezzle payment will be EXCHANGE ONLY.